NRAI moves CCI against Zomato, Swiggy

The National Restaurant Association of India (NRAI) has approached the Competition Commission of India (CCI) against online food aggregators Zomato and Swiggy over alleged anti-competitive practices.

"Keeping the interest of restaurants in India in mind and how they have been affected by the inherently anti-competitive practices of Zomato and Swiggy, the NRAI on July 1 filed an information with the CCI highlighting the following practices by Zomato and Swiggy, which have an appreciable adverse effect on competition," the industry body said in a statement on Monday.

According to the NRAI, the anti-competitives actions of the aggregators include bundling of services, data masking, exorbitant commission charges, price parity agreements and deep discounting, which forces the restaurant partners to give discounts to maintain appropriate listing, exclusivity of listed restaurants and violation of platform neutrality, vertical integration along with lack of transparency on the platform. Anurag Katriar, President, NRAI, said: "We have been in constant dialogue with the food service aggregators over the last 15-18 months to resolve some critical issues impacting the sector.